Custom Order

At Nobel Yates, Our Lifetime Warranty covers manufacturing defects in material or workmanship but it does not cover everyday wear and tear or damage due to misuse or accident. Please note, this warranty is only valid if the item is purchased directly from our Shopify store.

To initiate a warranty claim, please contact our Customer Service team at service@nobelyates.com with a detailed description of the issue and photos as necessary. They will guide you through the warranty claim process.

Domestic

The primary courier service utilized within the United States is USPS. The cost of upgrading rates range from $20 to $50,every package needs to be insured and signed.

International

We have chosen FedEx for international express delivery.Local duties and import taxes may apply in addition to our charges: you will be responsible for any customs duties or clearance for all international shipments. 

Insurance and Tracking

Once your order is placed and payment is received, your order will be shipped as soon as it is ready. You will be emailed with a tracking number for the package. The package will be fully insured for transit and will require a signature for when it arrives.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply.  I'm not responsible for delays due to customs.

Our return & exchange policy is designed with your satisfaction as our top priority.

1.NON-CUSTOM items can be returned within 30 days less a restocking fee and shipping fee (15% of the total price for each ring), and all items are required personal sizing and metal for you, so I am not able to issue full refunds.

2.Custom items cannot be returned. (Custom is considered anything we have designed for you, including full eternity, engraved items, and special size rings(Over 9US or Less than 3US).

Attention:
* Damaged or worn items will not be accepted for return or exchange.
* I don't accept the return which EXCEEDS the return period.
* Contact me for approval before your return and instructions.
* Buyers are responsible for return shipping costs.

• Email:service@nobelyates.com
• You can reach us at the chat box below.